No business wants or expects crisis, however, when faced with a crisis, businesses need a plan to prepare and adapt to market changes.

The key factors that businesses need to focus on in order to build a crisis management plan:

• IT infrastructure
• Human resources
• Management
• Information security.

While small businesses are still struggling to survive, large businesses can seize the opportunity to start digitizing the old cumbersome system and using technology as a tool to succeed.

For small and medium-sized businesses, optimizing operational costs, and standing firm during a crisis is the key to return to the race after the crisis.