vTicket | VNG CLOUD
vTicket is the cloud computing platform used to interact with customers, helping sale and customer service become simpler and more flexible. This system is also easily expanded and can meet any requirements from any form of enterprises.
Allow interaction and support with other channels such as Call, Zalo, Facebook.
Each request or order will be routed to the respective groups.
Easy to corporate
Allow employees to discuss and work directly on each request or order.
Easy to customize, upgrade and expand
Allow customizing recorded samples, enterprise respective work flow.
Clear report and analysis
Dashboard with strong statistic and reports.
Connect with Zalo Shop system
Allow to create and synchronize orders on Zalo Shop.
On-Demand data storage
Data is saved by default and user can subscribe for additional storage time
Your data is our commitment to confidentiality and will not be disclosed to anyone.
Tracks performance on time
Supports in making appropriate decisions and plans
Flexible recording system
Create and adjust form by user’s preference
Self-decentralizing and customizing data types for each attribute (numeric, paragraph,...)
Decentralization on Customer's contacts
Decentralization on each support group