vCS / Packages

Function Business Essentials - Call 02x Business Essentials - Call 1800/1900 Business Essentials - Call Mobile Business - Call 02x Business - Call 1800/1900 Business - Call Mobile Business Premium - Call 02x Business Premium - Call 1800/1900 Business Premium - Call Mobile
Maximum users From 10 to 40 users From 10 to 40 users From 10 to 40 users 50 50 50 200 200 200
Recording archieve time 60 days 60 days 60 days 60 days 60 days 60 days 60 days 60 days 60 days
Contact store limit 20,000 contacts 20,000 contacts 20,000 contacts 100,000 contacts 100,000 contacts 100,000 contacts Unlimited Unlimited Unlimited
Dashboard Basic Basic Basic Full Full Full Full Full Full
Dial and take calls on Smartphone Yes Yes Yes Yes Yes Yes Yes Yes Yes
Full API support to connect Yes Yes Yes Yes Yes Yes Yes Yes Yes
Divert calls to personal number Yes Yes Yes Yes Yes Yes Yes Yes Yes
Block unwanted calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
Limit minutes of employee’ outgoing calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call history on app (missed call, incoming, outgoing) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call recordings Yes Yes Yes Yes Yes Yes Yes Yes Yes
Contact group display permission to each member (contact security) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Admin interface on website Yes Yes Yes Yes Yes Yes Yes Yes Yes
Unlimited Con-current calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
IVR Free * Free * Free * Free * Free * Free * Free * Free * Free *
Dial and take calls from IP Phone Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Dial and take calls from softphone Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Synchronize enterprise contacts between vCS and CRM Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Including one landline number (02x) Yes *** Yes *** No Yes *** Yes *** No Yes *** Yes *** No
Free subscribe fee for existing landline number Yes Yes No Yes Yes No Yes Yes No
Including one service number (1800/1900) No Yes *** No No Yes *** No No Yes *** No
Free subscribe fee for existing service number No Yes No No Yes No No Yes No
Including one mobile number No No Yes *** No No Yes *** No No Yes ***
Free subscribe fee for existing mobile number No No Yes No No Yes No No Yes

Notice:

  • - (*) Only applied for the first time and electronic pre-recorded voice.
  • - (**) Only applied for first time set up, for 12 month contract.
  • - (***) Only applied for normal numbers, personalized numbers will be charge extra fee due to servicer provider’s policy.
  • - The hotline number is available as a service of package owned by VNG COUD. When the contract expired, VNG CLOUD will not support the transfer of owners or legal entities.
  • - In case the hotline number is owned by the Customer, the hotline needs to maintain the hotline operating fee to ensure the hotline receives incoming and outgoing calls.
  • - In case the hotline number is owned by VNG CLOUD, the hotline needs to maintain the hotline operation fee and the network service provider charges to ensure the hotline receives incoming and outgoing calls.
 
BUY MORE Unit Price Note
Landline number (02x) Number 500,000đ Free installation
Landline number subscribe fee Number/month 30,000đ  
Mobile number Number 500,000đ Free installation
Mobile number subscribe fee Number/month 60,000đ  
Service number (1800/1900) Number 2,500,000đ Free installation
Service number subscribe fee (1800/1900) Number/month 550,000đ  
Monthly buffering fee Month Contact for more details  
Connecting customer’s existing number Time 1,000,000đ

In case customer buys new service without using the available number included in the package, the fee for number subscrive will be excluded during installing (Appying for 1800/1900).

Request to find number out of VNG CLOUD stock Time 1,000,000đ  
Request to change to another number after setting up call center Time 1,000,000đ  
Change of number’s owner Number/time 1,000,000đ  
Change of number’s legal representative Number/time 1,000,000đ  
Establish scenario per request Time 1,000,000đ Only apply for change in call route procedure. For example: from ringing rosterly to ringing at the same time.
Change the greeting (Using pre-recorded voice) Time 500,000đ  
Establish make and receive calls on IP Phone Time 500,000đ  
Establish make and receive calls on PC Softphone Time 500,000đ  
Fee for personalized number in VNG CLOUD’s stock Time Contact for more details  
Fee for personalized number out of VNG CLOUD’s stock Time 1,500,000đ  
Import data Time 1,000,000đ  
Servicer provider package – 100,000đ Package 100,000đ  
Servicer provider package – 200,000đ Package 200,000đ  
Servicer provider package – 500,000đ Package 500,000đ  
Servicer provider package – 1,000,000đ Package 1,000,000đ  
Consulting and training services at enterprises Time 5,000,000đ Only support organizations / businesses with offices in Ho Chi Minh City or Hanoi
24/7 Customer support Month 1,000,000đ  
Technical support service when integrating with system Month 1,000,000đ  
Integrate with CRM system, Helpdesk Time Contact  
Change organizations/businesses information Time 300,000đ Support to change these information: Business name, Administrator information (Full name, Email address, Phone number)
Support working with network operators to open international calls Time 300,000đ Free support if you request to open international calls right away when buying the switchboard phone number

Unit:

- Time: The fee equals buffering service.

- Month: The fee will be multiplied with number of service usage months.