vCS - Packages | VNG CLOUD
vCS / Packages
Function | Business Essentials - Call 02x | Business Essentials - Call 1800/1900 | Business Essentials - Call Mobile | Business - Call 02x | Business - Call 1800/1900 | Business - Call Mobile | Business Premium - Call 02x | Business Premium - Call 1800/1900 | Business Premium - Call Mobile |
---|---|---|---|---|---|---|---|---|---|
Maximum users | From 10 to 40 users | From 10 to 40 users | From 10 to 40 users | 50 | 50 | 50 | 200 | 200 | 200 |
Recording archieve time | 60 days | 60 days | 60 days | 60 days | 60 days | 60 days | 60 days | 60 days | 60 days |
Contact store limit | 20,000 contacts | 20,000 contacts | 20,000 contacts | 100,000 contacts | 100,000 contacts | 100,000 contacts | Unlimited | Unlimited | Unlimited |
Dashboard | Basic | Basic | Basic | Full | Full | Full | Full | Full | Full |
Dial and take calls on Smartphone | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Full API support to connect | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Divert calls to personal number | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Block unwanted calls | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Limit minutes of employee’ outgoing calls | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Check call history on app (missed call, incoming, outgoing) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Check call recordings | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Contact group display permission to each member (contact security) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Admin interface on website | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Unlimited Con-current calls | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
IVR | Free * | Free * | Free * | Free * | Free * | Free * | Free * | Free * | Free * |
Dial and take calls from IP Phone | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** |
Dial and take calls from softphone | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** |
Synchronize enterprise contacts between vCS and CRM | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** | Free ** |
Including one landline number (02x) | Yes *** | Yes *** | No | Yes *** | Yes *** | No | Yes *** | Yes *** | No |
Free subscribe fee for existing landline number | Yes | Yes | No | Yes | Yes | No | Yes | Yes | No |
Including one service number (1800/1900) | No | Yes *** | No | No | Yes *** | No | No | Yes *** | No |
Free subscribe fee for existing service number | No | Yes | No | No | Yes | No | No | Yes | No |
Including one mobile number | No | No | Yes *** | No | No | Yes *** | No | No | Yes *** |
Free subscribe fee for existing mobile number | No | No | Yes | No | No | Yes | No | No | Yes |
Notice:
- - (*) Only applied for the first time and electronic pre-recorded voice.
- - (**) Only applied for first time set up, for 12 month contract.
- - (***) Only applied for normal numbers, personalized numbers will be charge extra fee due to servicer provider’s policy.
- - The hotline number is available as a service of package owned by VNG COUD. When the contract expired, VNG CLOUD will not support the transfer of owners or legal entities.
- - In case the hotline number is owned by the Customer, the hotline needs to maintain the hotline operating fee to ensure the hotline receives incoming and outgoing calls.
- - In case the hotline number is owned by VNG CLOUD, the hotline needs to maintain the hotline operation fee and the network service provider charges to ensure the hotline receives incoming and outgoing calls.
BUY MORE | Unit | Price | Note |
---|---|---|---|
Landline number (02x) | Number | 500,000đ | Free installation |
Landline number subscribe fee | Number/month | 30,000đ | |
Mobile number | Number | 500,000đ | Free installation |
Mobile number subscribe fee | Number/month | 60,000đ | |
Service number (1800/1900) | Number | 2,500,000đ | Free installation |
Service number subscribe fee (1800/1900) | Number/month | 550,000đ | |
Monthly buffering fee | Month | Contact for more details | |
Connecting customer’s existing number | Time | 1,000,000đ | In case customer buys new service without using the available number included in the package, the fee for number subscrive will be excluded during installing (Appying for 1800/1900). |
Request to find number out of VNG CLOUD stock | Time | 1,000,000đ | |
Request to change to another number after setting up call center | Time | 1,000,000đ | |
Change of number’s owner | Number/time | 1,000,000đ | |
Change of number’s legal representative | Number/time | 1,000,000đ | |
Establish scenario per request | Time | 1,000,000đ | Only apply for change in call route procedure. For example: from ringing rosterly to ringing at the same time. |
Change the greeting (Using pre-recorded voice) | Time | 500,000đ | |
Establish make and receive calls on IP Phone | Time | 500,000đ | |
Establish make and receive calls on PC Softphone | Time | 500,000đ | |
Fee for personalized number in VNG CLOUD’s stock | Time | Contact for more details | |
Fee for personalized number out of VNG CLOUD’s stock | Time | 1,500,000đ | |
Import data | Time | 1,000,000đ | |
Servicer provider package – 100,000đ | Package | 100,000đ | |
Servicer provider package – 200,000đ | Package | 200,000đ | |
Servicer provider package – 500,000đ | Package | 500,000đ | |
Servicer provider package – 1,000,000đ | Package | 1,000,000đ | |
Consulting and training services at enterprises | Time | 5,000,000đ | Only support organizations / businesses with offices in Ho Chi Minh City or Hanoi |
24/7 Customer support | Month | 1,000,000đ | |
Technical support service when integrating with system | Month | 1,000,000đ | |
Integrate with CRM system, Helpdesk | Time | Contact | |
Change organizations/businesses information | Time | 300,000đ | Support to change these information: Business name, Administrator information (Full name, Email address, Phone number) |
Support working with network operators to open international calls | Time | 300,000đ | Free support if you request to open international calls right away when buying the switchboard phone number |
Unit:
- Time: The fee equals buffering service.
- Month: The fee will be multiplied with number of service usage months.